Private hearing aids in London.
Independent, unhurried hearing care from audiologist Scott Drummond — with clinics at the Bupa Cromwell Hospital, Kensington, and Visit Health in West London.
Why Drummond Hearing
Independent hearing care, done properly.
Hearing aids only work as well as the audiologist behind them. Here's what makes our approach different from the high-street chains.
Genuinely independent
No manufacturer contracts, no quotas. Just honest advice on what actually suits your hearing and lifestyle.
You see Scott, every time
One audiologist from assessment through fitting and aftercare — never passed between staff or juniors.
Two premium clinic locations
Consulting at the Bupa Cromwell Hospital in Kensington and Visit Health on Blythe Road — both quiet, calm and centrally located.
Leading manufacturers
Starkey, Phonak and GN ReSound — matched to your ears, not to a supplier deal.
Time to get it right
Unhurried 60-minute assessments and generous fitting appointments. Hearing is personal — it deserves proper attention.
Follow-up care included
Hearing-aid follow-ups and fine-tuning appointments are included. After the first year, an annual review costs £65.
The assessment process
What happens at a hearing assessment in London.
01
Consultation & history
We start with an unhurried conversation about your hearing, your health and the situations where you struggle most — restaurants, meetings, television, family gatherings.
02
Full diagnostic assessment
Otoscopy, pure tone audiometry, speech-in-noise testing and tympanometry using calibrated clinical equipment — the same standard used in hospital audiology.
03
Results & honest recommendations
We walk you through your audiogram in plain English and, only if hearing aids will genuinely help, discuss the options that best fit your ears, lifestyle and budget.
04
Fitting, verification & aftercare
Precision fitting with real-ear measurement, a structured programme of follow-ups, and ongoing support for as long as you wear your aids.
See our full hearing services or transparent pricing.
Modern AI technology
AI hearing aids — genuinely useful, not just a buzzword.
The newest generation of hearing aids run neural-network processing directly on the device. That means real-time separation of speech from background noise — measurably better clarity in restaurants, meetings and busy streets.
We fit AI-powered aids from Phonak (Audéo Sphere Infinio) and Starkey (Genesis AI) — but we only recommend them when they will make a genuine difference to how you hear.
Read our AI hearing aids guide
Hearing aid styles
From invisible to fully-featured — matched to your ears.
Invisible-in-canal (IIC)
Custom-made to sit deep in the ear canal, cosmetically invisible in day-to-day wear. Ideal for mild to moderate loss where discretion matters.
Completely-in-canal (CIC)
Custom in-canal devices with slightly more feature capacity than IIC. A great balance of discretion and technology.
Receiver-in-canal (RIC)
The most popular modern style. A small unit behind the ear with a fine wire and receiver in the canal — powerful, comfortable and rechargeable.
Behind-the-ear (BTE)
Higher power and larger controls — suited to more significant hearing losses or where dexterity is a consideration.
Rechargeable
Lithium-ion batteries lasting a full day on a single charge. No more fiddly disposable batteries — ideal for anyone who prefers simplicity.
Smartphone-connected
Stream calls, music and TV directly to your aids from iPhone or Android, and adjust settings discreetly from an app.
Serving all of London
Why patients travel across London to see us.
Patients come from Kensington, Chelsea, Mayfair, Notting Hill, Knightsbridge, Fulham, Hammersmith, Westminster, Marylebone and across Greater London — and it's rarely because we're the closest clinic.
They come because independent, one-audiologist care is difficult to find on the high street. Because you have 60 minutes to discuss your hearing, understand your results and consider the next step. And because aftercare that's genuinely included makes the difference between hearing aids that sit in a drawer and hearing aids you actually wear.
Both of our London clinics — the Bupa Cromwell Hospital in Kensington and Visit Health on Blythe Road — are calm, private and easy to reach by tube, car or taxi.
Bupa Cromwell Hospital, Kensington
164–178 Cromwell Road, London SW5 0TULocation opening hours: Monday to Friday, 9am–5pm
View Scott’s appointment sessions and availability →Visit Health, West London
1 Blythe Road, London W14 0HGLocation opening hours: Monday to Friday, 9am–5pm
View Scott’s appointment sessions and availability →Frequently asked questions
Hearing aids in London — your questions answered.
How much do private hearing aids cost in London?
Premium hearing-aid pairs are £4,750 (GN ReSound), £5,190 (Starkey) and £5,750 (Phonak). Every fitting includes a 60-day trial, a five-year extended manufacturer warranty and hearing-aid follow-ups and fine-tuning. After the first year, an annual review costs £65. The £150 assessment is separate, with no additional trial fee.
Do I need a GP referral to see a private audiologist?
No. You can book directly with Drummond Hearing without a GP referral. If we identify anything that needs medical review, we work closely with leading London ENT consultants and can refer you on the same day.
Are you truly independent?
Yes. Drummond Hearing is not owned by, or tied to, any hearing aid manufacturer. Scott fits devices from Starkey, Phonak and GN ReSound and only recommends what genuinely suits your hearing, lifestyle and budget.
What is the difference between NHS and private hearing aids?
NHS hearing aids and their ongoing care are available free of charge to eligible patients. Private care offers a different choice of devices and service arrangements. At Drummond Hearing, Scott explains the options, costs and follow-up before you decide.
Are invisible hearing aids any good?
For many people, yes. Modern invisible-in-canal (IIC) devices sit deep in the ear canal and are cosmetically discreet. Suitability depends on the size and shape of your ear canal and your hearing loss — we'll advise honestly at your assessment whether they are the right choice for you.
What is an AI hearing aid?
AI hearing aids use on-board neural networks to separate speech from background noise in real time — particularly useful in restaurants, meetings and outdoors. Read our full guide to AI hearing aids for a plain-English explanation.
How long does a hearing test take?
A full private hearing assessment at Drummond Hearing takes around 60 minutes. This includes ear health checks, pure tone and speech audiometry, tympanometry and a detailed discussion of your listening lifestyle.
Do you offer aftercare?
Hearing-aid follow-ups and fine-tuning appointments are included. After the first year, an annual review costs £65.
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Your assessment, trial and ongoing care
Hearing aids are a significant purchase and most people take weeks to decide. Here is exactly how it works, so there are no surprises.
Clear, published prices
Hearing aids are priced per pair from £4,750 to £5,750 depending on technology level, with a single price on our prices page — no hidden add-ons and no pressure to buy on the day.
Try before you commit
Try hearing aids in your everyday life for 60 days. The 60-minute hearing assessment costs £150, charged separately from hearing aids. There is no additional trial fee after your assessment.
Five-year warranty
Every hearing aid we fit is covered by a five-year manufacturer warranty, so the cost you pay is the cost you plan for.
Follow-ups and fine-tuning included
Hearing-aid follow-ups and fine-tuning appointments are included. After the first year, an annual review costs £65.
Genuinely independent
We are not owned by, or tied to, any manufacturer. The recommendation is based on your hearing, your ears and how you actually live.
Start with an assessment
If you are not sure whether you need hearing aids at all, start with a full hearing test. Plenty of people leave reassured that they do not need them yet.
60-minute comprehensive hearing assessment · No referral required
Book your London hearing assessment.
60 unhurried minutes with an independent audiologist. Honest, expert advice with no obligation to buy.
60-minute comprehensive hearing assessment · No referral required