Bupa Cromwell Hospital · SW5

Hearing tests, hearing aids and ear wax removal in Kensington

Drummond Hearing is an independent hearing clinic in Kensington, consulting from the Bupa Cromwell Hospital at 164–178 Cromwell Road — five minutes from Earl's Court and eight from Gloucester Road.

Private hearing assessments, premium hearing aids from Starkey, Phonak and GN ReSound, and microsuction ear wax removal, delivered personally by Scott Drummond.

Drummond Hearing consulting room used by patients from Kensington

Why Kensington patients choose us

A hospital setting, without the corporate feel

Kensington has no shortage of hearing clinics, and most are owned by or tied to a manufacturer. Drummond Hearing isn't. It is owned by the audiologist who sees you, based in a private hospital, and built around appointments long enough to do the job properly.

Independent hearing care

No manufacturer owns this clinic and there are no quotas. Scott fits Starkey, Phonak and GN ReSound and recommends whichever genuinely suits your ears and your life.

An experienced audiologist

BSc Audiology, HCPC and RCCP registered, and Head of Audiology at the Bupa Cromwell Hospital since 2010 — the hospital where your appointment takes place.

Comprehensive assessments

Sixty unhurried minutes covering video otoscopy, air and bone conduction audiometry, tympanometry and speech testing, to the same standard as an NHS diagnostic clinic.

Latest premium technology

Invisible, rechargeable and AI-driven hearing aids, verified at the fitting with real-ear measurement rather than set to an average ear.

Modern private clinic

A quiet hospital consulting room on the ground floor, proper diagnostic equipment and a reception expecting you — not a booth on a busy street.

Personal service

You see Scott at every appointment, from first assessment through fitting and years of aftercare. Nothing is passed to a junior or a salesperson.

What Kensington patients come to us for

Everything you would expect from a hospital-based audiology clinic, plus independent second opinions for patients unhappy with results from a high-street chain.

Hearing tests

Private hearing tests in Kensington

A full diagnostic hearing assessment lasts an hour, and it is a clinical appointment rather than a screening. We begin by discussing where your hearing lets you down — the restaurant, the theatre, the phone, the family gathering — because that context determines what the results actually mean for you.

Video otoscopy examines both ear canals and eardrums, with the images on screen as we go. Pure-tone audiometry then maps your thresholds across the frequency range by air conduction, and by bone conduction at the key frequencies, which is how a conductive problem such as wax or middle-ear fluid is distinguished from sensorineural loss. Tympanometry measures eardrum movement and middle-ear pressure — the test that identifies glue ear and eustachian tube dysfunction.

Speech audiometry completes the picture by measuring how clearly you understand words, not just whether you detect tones. Tinnitus is assessed in the same appointment when it is part of your experience. You leave with your audiogram explained figure by figure and written down, with no obligation to buy anything at all.

  • 60-minute diagnostic appointment
  • Video otoscopy with images shown to you
  • Air and bone conduction audiometry
  • Tympanometry for middle-ear function
  • Speech-in-noise and tinnitus assessment
  • Written results and a clear explanation

Initial consultation and full hearing assessment: £150.

Hearing aids

Private hearing aids in Kensington

Scott fits a deliberately curated range: Starkey, Phonak and GN ReSound. Each leads in a different area — Starkey for invisible-in-canal devices, on-device AI and health tracking; Phonak for universal Bluetooth streaming to any phone; GN ReSound for the most natural spatial sound — and the choice between them follows your audiogram, your dexterity and your listening week.

Every fitting includes real-ear measurement. A fine probe microphone sits in the canal and shows precisely what the hearing aid is delivering at your eardrum, so the prescription is matched to your ear rather than to an average. This single step is the biggest predictor of whether hearing aids get worn or end up in a drawer.

A 30-day trial follows, during which fine-tuning is expected rather than grudging. Premium packages include a year of appointments and a five-year extended warranty, and aftercare — cleaning, wax filters, retubing, remote adjustments and repairs — continues long afterwards as part of the price.

  • Independent advice across Starkey, Phonak and GN ReSound
  • Invisible, rechargeable and AI-powered options
  • Real-ear verified fittings
  • Direct streaming from iPhone and Android
  • 30-day trial in your own environments
  • One year of appointments and five-year warranty

Every fitting includes a 30-day trial, a five-year manufacturer warranty and a full year of aftercare appointments. Full device pricing is published on our prices page.

Ear wax removal

Microsuction ear wax removal in Kensington

Microsuction is the method ENT departments use and the safest option for the overwhelming majority of ears. A fine suction tip lifts wax out under magnification while the canal is observed throughout, and no water is flushed in — which matters if you have had a perforation, grommets or previous ear surgery.

The appointment takes around 30 minutes for both ears and includes video otoscopy before and after, so the result is shown rather than described. Most people find the procedure noisy but not uncomfortable, and when a fully occluding plug clears, the improvement is immediate.

Because our clinic is local, blocked ears can often be seen within a day or two. If we find infection, a perforation or something other than wax, we will stop, explain and advise — the advantage of having a qualified audiologist perform the procedure.

  • Microsuction under direct vision
  • No irrigation or syringing
  • Video otoscopy before and after
  • Safe with grommets or perforations
  • Around 30 minutes for both ears
  • Same-day appointments where available

Microsuction, both ears: £120.

Full details of every appointment type are on our services page, and every fee is published on our prices page.

Getting here from Kensington

At the Bupa Cromwell Hospital, 164–178 Cromwell Road

The clinic is inside the Bupa Cromwell Hospital on Cromwell Road, Kensington SW5 0TU. Reception is on the ground floor and we meet you there — there is no hunting through corridors and no waiting in a shop window while your hearing is discussed within earshot of other customers.

Kensington patients typically walk or take one stop on the tube. Earl's Court, on the District and Piccadilly lines, is five minutes away on foot; Gloucester Road, on the District, Circle and Piccadilly lines, is around eight; and West Brompton, with Overground as well as District services, is about nine.

We also see many patients from the surrounding neighbourhoods — South Kensington, Chelsea, Knightsbridge, Notting Hill, Holland Park, Fulham and West Brompton — and regularly from Mayfair, Belgravia, Marylebone, Hammersmith and Westminster. Our second clinic at Visit Health, 1 Blythe Road W14, offers a smaller, modern alternative when that journey is easier.

  • Tube: Earl's Court (District & Piccadilly) 5 minutes' walk; Gloucester Road (District, Circle & Piccadilly) 8 minutes; West Brompton (District & Overground) 9 minutes.
  • Parking: On-site paid parking at the hospital plus metered street bays on Cromwell Road. The Congestion Charge applies on weekdays.
  • Hours: Monday to Friday, 09:00–17:00. Early or later slots occasionally by prior arrangement.
  • Insurance: Set up for privately insured patients with Bupa, AXA, Vitality, Cigna and other major UK insurers.
Bupa Cromwell Hospital
164–178 Cromwell Road, Kensington, London SW5 0TU
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Visit Health
1 Blythe Road, London W14 0HG
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Opening hours
Monday to Friday, 9am–5pm
Full directions and contact details

Why Kensington patients trust Drummond Hearing

Fitting hearing aids well is a five-year relationship, not a transaction. Most of our Kensington patients arrive on a personal recommendation, and the reasons they give are consistent.

Independent advice

No manufacturer contracts and no house brand to protect. If your hearing does not yet warrant hearing aids, you will be told exactly that.

No sales pressure

Prices are published on the website, quotes are given in writing, and nobody follows up with a discount that expires on Friday.

Personal recommendations

Two people with identical audiograms often need different devices. The recommendation follows your ears, your hands and your week.

Modern technology

Real-ear measurement, tympanometry, speech-in-noise testing and the current generation of AI-driven processors.

Premium care

A private hospital consulting room, hour-long appointments and direct contact with your audiologist between visits.

Excellent follow-up support

A year of appointments comes with every premium fitting, and servicing, filters, repairs and remote adjustments continue well beyond it.

More about the clinician who will see you is on the about Scott Drummond page.

Kensington FAQ

Getting to the clinic — your questions

Where exactly is your Kensington clinic?

We consult at the Bupa Cromwell Hospital, 164–178 Cromwell Road, Kensington, London SW5 0TU. Reception is on the ground floor and we will meet you there. Our second clinic is Visit Health, 1 Blythe Road, London W14 0HG.

How much is a hearing test in Kensington?

£150 for a full 60-minute diagnostic assessment, including video otoscopy, pure-tone and speech audiometry, tympanometry and a complete explanation of your audiogram. There is no additional charge for discussing options afterwards.

How long does ear wax removal take?

Around 30 minutes for both ears, including video otoscopy before and after. Microsuction costs £120 whether one or both ears need treating.

Which tube stations are nearest?

Earl's Court (District & Piccadilly) is a five-minute walk. Gloucester Road (District, Circle & Piccadilly) and West Brompton (District & Overground) are both under ten minutes on foot.

Is there parking at the Cromwell?

Yes — the Bupa Cromwell Hospital has on-site paid parking. There is also metered street parking on Cromwell Road and neighbouring streets, and the area is inside the Congestion Charge zone during weekdays.

Do I need a GP referral?

No. Kensington patients book directly with the clinic. If the assessment identifies something needing medical review, Scott can refer you to an ENT consultant, often the same day.

Which hearing aids do you recommend?

It depends on your results and priorities. We fit Starkey, Phonak and GN ReSound: Starkey for invisible devices, on-device AI and health features; Phonak for universal Bluetooth streaming; GN ReSound for natural spatial sound.

How long is an appointment?

Assessments run a full hour, hearing aid fittings 60–90 minutes, wax removal 30 minutes and follow-up reviews 30–45 minutes. Nothing is squeezed into 15-minute slots.

Can hearing loss be treated?

Conductive losses from wax or middle-ear fluid are frequently reversible. Age-related and noise-related loss is permanent, but it is managed very effectively with properly verified hearing aids — and treating it early is linked with better long-term cognitive outcomes.

Do you see patients with Bupa, AXA, Vitality or Cigna insurance?

Yes. Because Scott is Head of Audiology at the Bupa Cromwell Hospital, we are set up to see privately insured patients from all major UK insurers. Contact us with your insurer and policy details and we will advise on coverage.

Do you offer weekend or evening appointments?

Our Kensington clinic runs Monday to Friday. If those hours do not work, please get in touch — we occasionally accommodate early or later slots by prior arrangement.

How do I book?

Book online through our Cliniko booking page at any hour, call 020 7139 5186, WhatsApp 07510 592 108 or email info@drummondhearing.co.uk.

More answers on our general FAQ · Hearing aids across London · AI hearing aids explained · What happens at a hearing test · News & Insights

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Book your Kensington hearing appointment

Sixty unhurried minutes at the Bupa Cromwell Hospital with an independent audiologist. No referral needed, no obligation to buy.